Terms & Conditions

The boring stuff

It's not the fun part, but it matters. Here's how shopping with AGLXY® works, kept short and in plain words. By using aglxy.com or placing an order, you're agreeing to it.

Quick version:

We ship Monday to Saturday, usually within 48 hours.
Jakarta can get it the same day with Gojek or Grab.
Free shipping in Indonesia over Rp 2 jt.
No refunds, but size exchanges are fine.
Order or ask anything on WhatsApp: +62 811 9291 279

01. Your order

Order on aglxy.com, at the flagship, or on our WhatsApp hotline at +62 811 9291 279. The same terms apply however you order.

We pack and ship Monday to Saturday. Most orders leave the shop within 48 hours.

Ordered on a Sunday or a public holiday? It goes out the next working day.

Sometimes we get things wrong, like a price, a description or the stock count. If that happens, we'll fix it and let you know if it affects your order.

02. Paying

Pay with any method shown at checkout.

In Indonesia you can also split it with Atome Pay Later: 0% interest over 3 or 6 months. You'll need an Atome account.

Atome runs its own approvals, fees and refunds. For anything about an Atome payment, contact support@atome.id. If an Atome refund is pending, check with your bank.

03. Shipping in Indonesia

We ship across Indonesia with JNE, AnterAja and more. You'll see the options, costs and delivery times at checkout.

In Jakarta? Order by 3pm for Instant or by 12pm for Same Day, Monday to Saturday. It goes out with Gojek or Grab. Full delivery details.

Free shipping on orders of Rp 2.000.000 or more in Indonesia. We cover up to Rp 150.000 of the shipping cost.

04. Shipping worldwide

We ship everywhere with DHL. Costs and delivery times are shown at checkout.

Import duties, taxes and brokerage fees in your country are on you.

05. Size exchanges

We don't do refunds. We do want it to fit.

Exchange for a different size within 3 business days of delivery in Indonesia, or 10 business days for international orders.
Items must be unworn, with all tags on.
Email shop@aglxy.com or WhatsApp us with your order number and the size you need.
Shipping for exchanges is on you.
Sale items are final.

Got something damaged or the wrong item? Tell us straight away and we'll make it right with a replacement or store credit.

06. Colours

We shoot everything to look as true as possible, but every screen shows colour a little differently.

07. Our work

The designs, photos, graphics and words on this site belong to PT Sukses Sejak Selamanya (AGLXY® / Ageless Galaxy), or are used with permission. Please ask before using them.

08. Talk to us

WhatsApp hotline
Orders, sizes or anything else: +62 811 9291 279

Orders and shopping
shop@aglxy.com

Business, press and collabs
info@aglxy.com

AGLXY® Flagship
Jl. Bangka Raya No. 10 Unit C, Pela Mampang
Jakarta Selatan 12720, Indonesia

The full legal versions: Shipping · Refunds and exchanges · Privacy · Terms of service